FAQ's

Auto Attend is a suite of intelligent assistants designed to automate administrative tasks in healthcare practices.
It includes tools like:

• Intelligent chatbots,
• Automated call handling, and
• Streamlined messaging services

Designed to improve patient engagement and streamline clinic operations.

Auto Attend automates patient interactions, enhances engagement, and provides valuable insights into patient behaviours.

By freeing your team from repetitive tasks, it allows you to focus on delivering quality care, attracting new patients, and retaining them.

Auto Attend offers a range of plans designed for growth-focused healthcare practices:

• Starter Plan: Essential features to automate and streamline patient engagement.
• Ignition Plan: Enhanced capabilities for practices ready to expand and improve efficiency.
• Haven Plan: Advanced features and flexibility, available exclusively by application, for practices ready to fully scale.

To determine the best plan for your practice, book a personalised demo where we’ll explore the ideal setup to meet your goals.

Yes! The best way to experience Auto Attend is through a personalised demo.

During this interactive session, you’ll see how automation tools can be customised for your practice’s needs—whether that’s streamlining patient communication, reducing admin tasks, or attracting new patients.

At the end of the demo, qualifying practices receive an invitation to a 14-day free trial, allowing you to experience key features firsthand.

Book your demo today to discover the benefits of Auto Attend.

Auto Attend offers a trial period exclusively to practices that complete a personalised interactive demo assessment.

This trial allows you to experience our lead-generating chatbot and key features firsthand.

Book a demo today to explore how Auto Attend can benefit your practice and see if you qualify for a trial.

Yes, to enable Facebook Messenger, SMS, and WhatsApp messaging through Auto Attend, you’ll need a Twilio account.

Twilio provides a secure, industry-leading connection for patient communication, adding a layer of security by removing the need for Auto Attend to directly access your passwords or social media accounts.

Our team can guide you through the setup to ensure smooth integration.

Auto Attend provides transparent performance insights via your dashboard, where you can track interactions, conversions, and other metrics to gauge the impact on your practice and make informed adjustments.

Patient data security is our highest priority. Auto Attend uses industry-standard encryption and secure servers to protect all patient interactions and information.

Our platform is designed to comply with healthcare data protection regulations, giving you peace of mind that patient data is handled safely and responsibly.

Auto Attend is designed to be highly adaptable and integration-ready, allowing connections with clinic software that supports APIs.

We currently offer seamless integration with Cliniko and Cal.com and can also support additional systems via Zapier email automation, enabling smooth workflows with minimal setup.

Our team is committed to expanding integrations to meet the evolving needs of healthcare practices.

If you’d like to explore the possibilities for your system, we’re here to provide guidance and ensure Auto Attend integrates smoothly with your current setup, helping you focus on what matters—delivering exceptional patient care.

Auto Attend includes a comprehensive support hub within the portal, offering how-to guides and resources for self-service.

For additional assistance, our dedicated support team is available to provide technical guidance and ensure smooth operations as your practice grows with automation.

Many practices experience the benefits of automation and lead generation within the first few days.

By simplifying patient interactions and automating routine tasks, Auto Attend can free up valuable time, improve patient satisfaction, and begin driving growth almost immediately.

Results may vary depending on your practice's specific setup and engagement level.

Auto Attend is uniquely designed for healthcare practices focused on growth, efficiency, and high-quality patient engagement.

Unlike generic automation tools, Auto Attend provides specialised features like healthcare-focused chatbots, intelligent assistants, and advanced messaging—all tailored to the needs of ambitious practices.

Our selective approach ensures we work with clinics serious about transforming their operations.

Absolutely.

Auto Attend is fully customisable, from branding to functional features, allowing you to tailor the platform to fit your practice’s unique operations and patient engagement strategy.

With our token-based model, you can also flexibly access advanced features as your practice grows.

Our token system allows you to access premium features on a flexible, pay-as-you-go basis.

Each plan includes monthly tokens, with options to top up as needed for enhanced features.

This model gives your practice cost control, only paying for advanced tools when you need them.