Synopsis
- Profession: Reflexology
- Practice Size: Full-time room rental based solo practice
- Number of Employees: Practice Owner alone
- Time in Practice: 7 Years.
- Auto Attend Plan: Haven Plan.
- Time Savings: 13 Hours per Month.
- Projected Revenue Increase: £ 17 300 per annum.
The Problem
Helen is a dedicated reflexologist who practices between two locations, where she rents treatment rooms from multi-disciplinary clinics. Balancing her responsibilities as a practitioner with home life is a constant juggling act, especially since her husband frequently travels for work, leaving her to manage home responsibilities on her own.
Over the last four to five years, Helen had experimented with various remote call handling services, each with varying results and costs. Despite her efforts, she had yet to find a satisfactory and consistent solution. Frustrated by the imperfections of human operators, who made errors due to infrequent call handling, Helen decided it was time for a change.
She sought a solution that could lower her operational costs while providing great service. It was crucial that any new system not only managed the volume of calls effectively but also possessed enough knowledge about Helen's services to interact with clients accurately.
The Solution
In search of a more effective solution, Helen discovered Auto Attend and opted for the Haven Plan focused on conversation. The benefits of this system pointed to a more streamlined and professional approach to call handling and inquiry management.
Enhanced Call Handling and Knowledge: One of the key advantages of Auto Attend was the educational aspect of their intelligent attendants. These virtual attendants had comprehensive training on Helen's specific treatments, enabling them to handle inquiries with a level of precision and knowledge that previous services had lacked. Patients could call with questions about what Helen treated, leading to accurate and confident responses.
Seamless Online Inquiry Management: Helen was also particularly excited about the integration of a chatbot on her website. This feature enhanced her professional appearance and provided an additional means for potential clients to engage with her practice. Not only could patients book appointments online, but they could also receive timely information about reflexology services, making it easier for them to communicate while securing their treatments.
Cost Efficiency without Compromise: With Auto Attend, not only was Helen able to streamline her booking processes, but the service offered significant cost savings compared to previous call handling operations. This meant that she could focus on providing quality reflexology treatments, secure in the knowledge that her communication processes were being handled smoothly.
The Longer Term
The impact of Auto Attend on Helen’s practice was transformative. She found immense relief in the professionalism that the service provided. No longer were patients met with inconsistent communication; instead, they received accurate information swiftly, boosting Helen's overall reputation.
“I couldn’t believe the difference it made,” Helen commented, ecstatic about the newfound efficiency. “Having the chatbot handle inquiries took so much weight off my shoulders. It's made my business feel more professional.”
The ability of the intelligent attendants to respond accurately to inquiries and interact meaningfully with potential clients resulted in a noticeable increase in new patient bookings. Helen's self-promotion became less about explaining her availability and more about focusing on the quality of her services.
Her overall job satisfaction improved as well. With the administrative burden lifted, Helen could dedicate more time to her patients, enhancing their experience and her ability to provide focused care. The possibility of attending training sessions and participating in community events without worrying about missed calls or bookings was liberating.
“It's like I now have a dedicated team,” she shared. “The technology feels solid and supportive. I can focus on what I love while knowing that everything else is being effectively managed.”
Helen’s choice to implement Auto Attend has transformed her practice from a series of disjointed tasks into an efficient system. What began as a search for an emergency solution during challenging times has evolved into a critical part of her operational strategy.