Synopsis
- Profession: Counselling
- Practice Size: Full-time home based solo practice
- Number of Employees: Practice Owner alone
- Time in Practice: 17 Years.
- Auto Attend Plan: Haven Plan.
- Time Savings: 18 Hours per Month.
- Projected Revenue Increase: £ 24 700 per annum.
The Problem
Gwendolyn, a dedicated counsellor with over 15 years of experience, was known for her commitment to her patients. However, managing her busy practice alone became increasingly challenging. With no employees to delegate tasks, she relied on traditional methods that were quickly becoming inefficient. Gwendolyn used a landline phone with an answering machine for new patient inquiries, causing her to endure the frustrating game of "telephone message tennis."
Her process involved checking the answering machine between therapy sessions, returning calls to potential clients, and arranging appointments in a physical diary. This outdated system was not only time-consuming but created a sense of unease. In a field where first impressions matter significantly, Gwendolyn felt she was providing an unprofessional experience. The waiting list for new patients continued to grow, but the lack of an efficient booking system added to her stress and anxiety, detracting from the quality time she could spend with her current clients.
The frustrations multiplied as Gwendolyn realised that her fear of modern technology prevented her from streamlining her practice and maintaining her reputation as a professional caregiver.
The Solution
To address these persistent challenges, Gwendolyn turned to Auto Attend. The implementation process was smooth and took less than five minutes. The decision to utilise voice features was a game-changer.
With the new system in place, incoming calls to her existing landline were now diverted to Auto Attend. Instead of missing calls, Gwendolyn's prospective clients experienced prompt communication. Auto Attend’s intelligent assistants handled initial inquiries, informed callers about services, and expertly scheduled 15-minute follow-up calls into pre-arranged slots that seamlessly linked with Gwendolyn's calendar.
This automation not only saved her time but allowed her to set aside specific hours throughout the day to speak with potential clients, greatly enhancing her workflow. The system took full caller details, and Gwendolyn no longer had to fret about missed calls or time wasted in back-and-forth messages.
The Outcome
The impact of Auto Attend on Gwendolyn's practice was extraordinary. She no longer played telephone tag; instead, she connected with new patients through structured and meaningful conversations. The new clients expressed their delight at the professional handling of their inquiries, leading to a higher conversion rate of new patients added to her practice.
The operational changes led to significant time savings—Gwendolyn estimated she reclaimed approximately 18 hours a month previously spent checking messages and organising her schedule. This time could now be dedicated to her existing clients or even to personal endeavours, providing her with a much-needed work-life balance and with this new ability to make fewer calls and connect more frequently with new patients, Gwendolyn has seen an annual revenue improvement of more than £ 24 700.
“I feel in control of my practice for the first time in years,” Gwendolyn shared, her voice brimming with optimism. “The professionalism that Auto Attend brings not only lifts my spirits but assures my clients that they’re in great hands.” The increase in bookings led to a noticeable growth in her income and an enhanced reputation in her community.
If you are interested in discovering how Auto Attend can transform your practice, we encourage you to explore a demo.