Synopsis
- Profession: Mobile Physiotherapist
- Practice Size: Part-time solo practice
- Number of Employees: Practice Owner alone
- Time in Practice: 3 Years.
- Auto Attend Plan: Haven Plan.
- Time Savings: 22 Hours per Month.
- Projected Revenue Increase: £ 28 300 per annum.
The Problem
Sandra, a mobile physiotherapist and mother of two, struggled to maintain a balance between her practice and family life. Working part-time, she felt overwhelmed by the demands of managing her healthcare responsibilities along with the needs of her children.
Operating in areas with poor internet and mobile connections, she largely relied on a traditional paper diary for booking patient appointments. Many of her elderly clients preferred calling her directly for appointments instead of navigating the complexities of technology. While Sandra tried to adapt by using messaging to help alleviate communication frustrations, this approach quickly became cumbersome.
Personal and work messages began to intertwine, leading to feelings of anxiety regarding data protection and concerns about accidentally messaging the wrong person. Sandra recognised that her current system was inadequate and caused her immense worry, taking away precious time that could be spent with her family.
The Solution
In search of relief, Sandra discovered Auto Attend. The implementation process was straightforward and took less than five minutes, introducing her to an array of automated features, including a chatbot for her website and voice functions. By employing the multichannel messaging and call handling features of Auto Attend, Sandra could transform her practice's communication methods effectively.
Chatbot Integration: Sandra eagerly implemented the chatbot, which allowed patients to engage on her website. Patients loved this new method; they could type their questions and receive instant responses. The chatbot efficiently handled inquiries regarding booking appointments, accessing care details. This immediate access empowered her patients by giving them control and responding to their needs without having to wait for Sandra’s availability.
Voice Conversations: In conjunction with the chatbot, Auto Attend also offered voice conversation capabilities. Patients could book appointments simply by speaking to the website interface, which integrated with booking schedules and included useful prompts. This implementation turned what was once a lengthy and disorganised process into a seamless experience.
Sandra could frame pre-scheduled call slots based on her convenience, dramatically reducing the number of unexpected interruptions throughout her day.
Multi-Channel Messaging: Now, patients could message Sandra's business directly via their preferred platforms—be it Facebook Messenger, WhatsApp, or SMS—to book pre-arranged telephone slots. Each of these communication channels allowed them to confirm detailed information before calling, offering Sandra clarity on each patient's needs.
The pre-arranged call slots put an end to her frustrations with unexpected interruptions throughout her day. She was now able to limit her phone calls to specific times, providing significant clarity to her schedule. Auto Attend's systematic approach ring-fenced communication, ensuring that personal and professional interactions were neatly separated.
The Outcome
Initially, Sandra found it challenging to detach from the notion of being constantly available. However, she soon learned that her desire to prioritise patient care only added to her stress. With the Auto Attend solution in place, Sandra realised how much easier it was to manage her practice while also focusing on her family. At the beginning Sandra questioned her ability to embrace this new technology, feeling hesitant about letting go of her previous ways. However, she quickly realised that this automation was precisely what she needed to reclaim her life balance.
As her patients began to utilise the chatbot and voice features, they reported feeling more satisfied with the access to timely and relevant information. Many appreciated the ability to use their preferred communication channels, allowing them to book telephone call appointments when it was convenient for them—not just when Sandra was available and had a signal to her phone. This shift set Sandra apart from her competitors, who lacked such advanced interactive features.
Importantly, Over the ensuing months, Sandra noticed a significant reduction in her stress levels. She discovered she saved a considerable amount of time—an estimated 22 hours per month previously consumed by disorganised communication and appointment scheduling. This newfound time allowed her to devote herself to both her practice and her children, addressing her feelings of guilt about balancing work and family. The efficiency improvements meant that she was more available for her children, ultimately allowing her to be the present and engaged parent she wished to be.
Sandra is more successful in acquiring new patients now from her existing sources without any additional marketing. This improvement has led to annual revenue increases of £ 28 300.
“I thought adding technology to my practice would complicate things, but it actually simplified everything,” Sandra explained with a smile. “My patients are happier; I’m less overwhelmed, and I manage to be present with my family instead of constantly checking my phone.”
“The service has transformed my practice,” remarked Sandra, with an air of relief in her voice. “I never imagined a solution so simple could have this profound effect on my life. I now feel empowered, and I love knowing that my patients can easily reach me without the worry of messy messages.”
With a newfound sense of happiness and balance, Sandra's practice flourished. Her patients felt more empowered with their ability to communicate directly and effectively, leading to increased trust and satisfaction.
Through the enhanced communication alternatives and streamlined booking options, Sandra regained control of her practice and its demands. The cost of Auto Attend have been insignificant when compared to the newfound quality of life, as she recognised that the barriers to modernising her practice had been wiped away.
Moreover, the regular feedback from her patients became overwhelmingly positive. The new tech-savvy features made them feel valued; they often compared her services to larger, more technologically advanced practices, feeling they received a superior experience with the personal touch of Sandra's attentiveness.
If you find yourself feeling overwhelmed by the demands of managing your healthcare practice, consider what Auto Attend can do for you. Sign up for a free demo today and experience first-hand how embracing technology can lead to improved patient care and a balanced life.